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Top 10 Technologies

Top 10 Technologies, that Will Have the Greatest Impact on P&C Insurance Through 2020

1. Modern claims and policy management systems

2. Web services and SOA tools

3. Business intelligence and analytics

4. Predictive modelling tools

5. Advanced fraud detection solutions

6. Web 2.0 and social networking technology

7. Product development and configuration solutions

8. Business process management solutions

9. Portal and Internet technologies

10. Mobile devices and technologies

Runners-up include:
CRM technologies, exception-based underwriting platforms, customer communication management platforms, telematics/in-car technologies and cloud computing.

Source: “Top 10 Technologies With the Greatest Impact for the P&C Insurance Industry,” March 5, 2010, presentation by Kimberly Harris-Ferrante, VP Distinguished Analyst, Gartner.

© Copyright 2010 Rogers Publishing Ltd. This article first appeared in the April 2010 edition of Canadian Insurance Top Broker magazine.