Insurance clients prefer e-delivery: study

The insurance industry is trailing behind other industries in keeping customers informed electronically, a recent research study concludes.
Commissioned by U.S.-based NewRiver, a company that provides …

Booming Smartphone Market Creates Mobile Claims Opportunities

Insurers and brokers will see more consumers reaching for touch screen mobile devices in 2010.
The market for mobile touch technology set to expand by 97% …

Future Tech-Insurers Must Focus on the “New Customer”, says Gartner VP

Insurers’ post-recession IT strategies must take a longer view and make better use of consumer data and their expectations. That’s the advice a U.S. insurance …

Take Advantage of Social Media Benefits, Brokers Told

Prospects are using social media tools like Twitter and Facebook  to look for insurance information, but many brokers aren’t there to meet them.
The benefits …

Future Tech: Insurers Should Seek Business and IT Alignment

Can better relationships—with customers, brokers and even within the company—help insurers integrate their technology processes?
Companies are moving toward paperless offices and integrated services—but the rapidly …

HCAI Ready for Full Roll-Out: Steering Committee

A retooled Health Claims for Auto Insurance (HCAI) should roll out to all insurers in Ontario by the end of March, according to an IBC …

IBAO Tweets and Blogs with New Social Media Campaign

The Insurance Brokers Association of Ontario (IBAO) is turning to Web 2.0 for new ways to connect with members.
The association announced the launch of …

Ignore the OPC and Don’t Alter Video Surveillance, says Lead Claims Investigator

Investigators and claims professionals should ignore requests from the Office of the Privacy Commissioner of Canada to blur images of third parties in surveillance, said …

Who’s Using IT Well? Celent Report Profiles “Model Insurers”

Can insurers ever get their technology just right? They can, according to a new report that singles out companies that are hitting the mark with …

HCAI Reboot On Track

A rebooted Health Claims for Auto Insurance system (HCAI) is growing quickly and will likely be ready for broader rollout in March 2010.
After starting the …

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