Tools

Insurers Can Capitalize on Web Customer Service: Poll

Insurers offer consumers a number of ways to connect with them—like phone and web services—but they aren’t doing a very good job of making that …

Beware the Red River, IBC Reminds Those Near Flood Plain

Higher temperatures, combined with early spring run-off, may create higher than average water levels around Manitoba’s Red River, so the Insurance Bureau of Canada (IBC) …

B.C. Brokers Stress Snowmobile Safety

As regulators in British Columbia consider changing snowmobile regulations, brokers who sell off-road vehicle coverage there will keep their own messaging consistent: it’s safer to …

PCS Canada Brings Cat Data North of the Border

A cross-border partnership between a U.S. insurance data group and Toronto-based MSA Research has brought a Canadian version of Property Claims Services to the industry …

IBAO Kickstarts iClarify Pilot

The Insurance Brokers Association of Ontario (IBAO) has launched a pilot of iClarify data validation services with 30 brokers in the province. The association will …

Insurance clients prefer e-delivery: study

The insurance industry is trailing behind other industries in keeping customers informed electronically, a recent research study concludes.
Commissioned by U.S.-based NewRiver, a company that provides …

Booming Smartphone Market Creates Mobile Claims Opportunities

Insurers and brokers will see more consumers reaching for touch screen mobile devices in 2010.
The market for mobile touch technology set to expand by 97% …

Take Advantage of Social Media Benefits, Brokers Told

Prospects are using social media tools like Twitter and Facebook  to look for insurance information, but many brokers aren’t there to meet them.
The benefits …

Future Tech: Insurers Should Seek Business and IT Alignment

Can better relationships—with customers, brokers and even within the company—help insurers integrate their technology processes?
Companies are moving toward paperless offices and integrated services—but the rapidly …

Future Tech-Insurers Must Focus on the “New Customer”, says Gartner VP

Insurers’ post-recession IT strategies must take a longer view and make better use of consumer data and their expectations. That’s the advice a U.S. insurance …

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Transcontinental Media G.P.