Managing Your Practice

Canadian consumers unconcerned with data privacy, despite growing cyberattacks, security breaches: Deloitte

Canadian consumers unconcerned with data privacy, despite growing cyberattacks, security breaches: Deloitte

Despite increasing cyber-attacks and security breaches, the majority of Canadian consumers (73 per cent) are not concerned with their data privacy on a day-to-day basis, …

An Education Beyond Competency

An Education Beyond Competency

“Education is the most powerful weapon which you can use to change the world.”
Many years ago, these were the words of my former president, the …

Overcoming the Big Talent Crunch

Overcoming the Big Talent Crunch

P&C players are grappling with a talent shortage and succession planning. What are insurers and brokers doing to get new recruits in the door and keep experienced ones from walking out?

The Compliance Conundrum

The Compliance Conundrum

Imagine a compliance technology system in which datafeeds from various business units can be pulled into a single dashboard to produce an aggregate view of …

Good Measures

Good Measures

Regulators are pooling data on the ways insurers treat customers. Here’s how the numbers will help.

A Nose for Fraud

A Nose for Fraud

It’s up to insurance companies to leverage data analytics to fight auto insurance fraud, and up to brokers to help “sniff out” the perpetrators…

A New Defence

A New Defence

Today, anyone owning a cellphone, car or coffeemaker could unknowingly contribute to a cyberattack. And sometimes it’s not about the money. How will insurers keep up?

Engage younger employees through mentoring

Engage younger employees through mentoring

Generation Y is eager to learn and will respond well to guidance from experienced colleagues, says relationship and career expert

Improved digital capabilities can enhance client communication and service: Applied Systems

Improved digital capabilities can enhance client communication and service: Applied Systems

Brokers’ technology should also enhance operational efficiency

Brokers won’t fail if they’re not “the next Sonnet”: Insurance Jack COO

Brokers won’t fail if they’re not “the next Sonnet”: Insurance Jack COO

Brokers concerned about competing with direct insurance channels and disruptors need not be hindered by small teams and limited budgets if they’re driven to succeed …

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