Managing Your Practice

A Letter from the President

The insurance executive is a brilliant and busy species. They are often of great intellect and possess superhuman drive. But unlike their dynamic counterparts in …

A Private Dream

A Private Dream

Back in 1997, Brian Jones was flying high, working as executive vice president at Johnson and Higgins (J&H), the world’s oldest privately owned brokerage firm. …

Paperless Solutions

In 1985, Ray Faraone, Vic Coulter and Marilyn Brady launched Brady, Coulter & Faraone–Brady was set to retire in two years and Coulter in six, …

Customer Education

Customer Education

What once started as a sister company to a real estate operation in the 1950s has now blossomed into an insurance brokerage with about 40 …

GTA Growth

GTA Growth

Two years ago, Paul Martin, president and COO of KRG Insurance Brokers, and his partners were looking for a strategic partner to expand their …

An Act of Kindness

An Act of Kindness

World-renowned insurance product and service provider, Aon Corporation is planning for the future–and it looks bright. The brokerage, which dates back to the 1860s and …

Talent Retention

Talent Retention

One of the leading brokerages in Canada, Marsh Canada Limited has a sophisticated client base, with a significant majority of the risk management business in …

Plain language increases client satisfaction

Plain language increases client satisfaction

One session at IBAO’s annual conference demonstrated how explaining coverage in simple terms improves communication.

Standing Tall

Standing Tall

Using the measures of revenue and staff, the Willis Group is the smallest of the “big three” global brokerages, but that doesn’t mean it is …

Size Matters

Size Matters

By almost any measure–revenue, premiums, or number of employees–Hub is one of the very largest brokerages in Canada. But being the biggest is about more …

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Transcontinental Media G.P.