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RISK: How do you program ethics into a driverless car?

RISK: How do you program ethics into a driverless car?

MIT Media Lab’s Moral Machine forces us to consider whose lives we would prioritize

Why you shouldn’t ask customers to rate you

Why you shouldn’t ask customers to rate you

Five-star ratings are linked to reputable brands, not objective quality

What you need to know about sales compensation

What you need to know about sales compensation

Formulating the right compensation plan can be a bit like solving a Rubik’s cube

Why great customer service is the best kind of marketing

Why great customer service is the best kind of marketing

Most companies never find out they’re failing

5 ways to lose clients without really trying

5 ways to lose clients without really trying

One of the worst things you can do to a client is to over-promise and under-perform.

The first 10 days: Following the Brexit bouncing ball in Canada

The first 10 days: Following the Brexit bouncing ball in Canada

An anemic British pound will likely push insurance premiums up in compensation

5 tips for top customer service over the phone

5 tips for top customer service over the phone

Answer within three rings

How Brexit will affect the insurance industry

How Brexit will affect the insurance industry

Premiums, passporting and a whole lot more

How to keep your broker force away from the competition

How to keep your broker force away from the competition

Top sales performers are your organization’s most prized possessions

Let your Millennials embrace social selling

Let your Millennials embrace social selling

“It’s taking customers who are already engaged across the goal line.”

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