Mitchell launches AI-powered tool for reviewing collision claim estimates

The program is designed to single out estimates that may be inaccurate

Mitchell International has introduced a tool that leverages artificial intelligence (AI) in an effort to speed up and improve the accuracy of estimate reviews for insured damaged vehicles.

Mitchell WorkCenter Assisted Review is an add-on option for North American insurer customers who are currently using Mitchell’s WorkCenter Review system. The pricing for the add-on tool will depend on the number of claims being analyzed.

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The AI-empowered tool uses visual computing to analyze photos in order to help identify incorrect replace or repair decisions. By reviewing millions of damaged vehicle photos, computers are trained to recognize vehicle damage and are designed to quickly identify estimates that are potentially inaccurate.

This allows “carriers to more easily maintain estimate quality and consistency, be more selective about sending appraisers into the field, and improve cycle times and productivity,” according to the announcement released on Monday.

“Early pilot tests demonstrated that AI-identified claims consistently reduced the amount of time for the audit and review function per claim by a substantial margin. WorkCenter Assisted Review is designed to provide insurers with a more targeted and efficient review of all claims,” said Olivier Baudoux, vice president, product management and strategy for Mitchell’s auto physical damage solutions unit, in a statement.

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